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REVIEWS

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Comments (57)

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Alison H (Honolulu, US) says...
Shopping for an engagement ring was stressful until Russell helped us. He spent the time educating us about diamonds. It made the selection of the diamond process easier. After the diamond was chosen, I spent several months looking for a setting. When I finally chose a design, Russell had a wax model made and just like magic, my setting was created and my diamond set. My husband is pleased that I am happy with the final setting. Thank you Russell, and the staff of the Diamond Specialist! I love Read More
Admin:
Hi Alison!
We love your comment,  \"just like magic, my setting was created\".  We are so happy that you love your ring.  Its seeing responses like yours that makes our job the best job to be in.  You can come in to have your ring cleaned anyitime you are  at Kahala. Just drop in. No appointment is necessary.

I also want to thank you for posting your comment.  Reviews like yours are valuable to us.

Mahalo,
Russ
May 9th 2013 9:51pm
Kevin N (Honolulu, US) says...
I went to Russell after visiting some of the other diamond shops, and it was like night and day. Russell did not pressure me to make a decision like some of the other shops did and he took the time to go over every aspect of purchasing a diamond. None of the other shops did that. All they did was ask what my price range was and then tried to pressure me to buy with \\\"limited time offer\\\" or \\\"today only deals\\\". Russell and his staff were extremely helpful, answered all of my questions Read More
Admin:
Hi Kevin!
Thank you so much for your great review.  We appreciate that you took the time to go online and do this.

We are happy that you felt comfortable and that you felt you had a genuine choice when selecting your diamond.  To keep your diamond sparkling, come in for your free cleaning anytime you are in the area.

Thank you agian,
Russ
May 9th 2013 9:34pm
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Jonathan Nagato (Honolulu, US) says...
Long story short, go to The Diamond Specialists. We had been to 2 other shops before going to Russell, which did not work out, but it was a blessing in disguise. Russell spent 30 min. educating us about diamonds without ever trying to sell us anything; that showed his integrity & caring. Russell made us comfortable & not only explained the 4Cs, but also certificates (GIA vs. EGL), Rapaport index & pricing, marketing (hearts&arrows vs. HOF), etc. We never felt pressured & Read More
Admin:
Hi Jonathan!
First, let me thank you for coming to our shop and giving us the chance to create the ring for you.  We are happy to hear that Jennifer loves her ring and the comments that she gets.
Don\\\'t forget to come in for your annual inspection on the ring and cleaning is free anytime you need it.

I know you are very busy and we appreciate the fact that you took the time to post this review. It will give potential customers and good idea of what to expect from our company.  Much mahalo to you.

Russ



May 9th 2013 2:20pm
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Yoichiro Basso (Honolulu, US) says...
Simply put, Russell and The Diamond Specialist offer the highest value - both quality and price - in the local marketplace for diamonds. I did extensive research prior to, and during, my work with Russell, and very quickly I found out he is recommended by everyone. The commitment of buying an engagement ring is large and often times stressful. Russell made the process comfortable and efficient for me, and in doing so, he captured my trust and confidence. I would not hesitate for a moment to Read More
Admin:
Hi Yoichiro!
Thank you for your great review.  We like customers like you who do a lot of homework before they come to us.  You probably realize that reading about diamonds and actually seeing them and grading them are very different. We are glad that you found so much benefit in our program.

Please do not hestitate to come in for whatever reason whether it be cleaning or repairing or just to say hello.  We always enjoy seeing our customers again.
Russ. 
April 25th 2013 9:17am
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Amanda S. (Honolulu, US) says...
I am SO glad that my fiance and I came to visit The Diamond Specialists. The prospect of buying a diamond was rather intimidating at first to us, but after Russell\\\'s Diamond Education, we felt way more reassured. He showed us all sorts of different kinds of diamonds. It was really neat! My fiance worked with Russell to order the ring without me knowing--I was so surprised when he proposed! My ring is BEAUTIFUL. I get compliments all the time and I\\\'m rather satisfied that we got Read More
Admin:
Hi Amanda!
Thank you for taking the time to post a comment on our site.  We really appreciate your comment and your effort.

I am so happy to hear that you love your ring and that you get compliments on it.  Don\'t forget to come in at least once a year to have the diamonds checked.  You can come in for cleaning anytime you are in the area.

Once again, Thank you.
Russ
April 15th 2013 4:00pm
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Shizue K. Miyasato (Honolulu, US) says...
I recently had my grandmother\\\'s ring repaired there and was greatly satisfied with the work done. Russell the gemologist even cleaned the other old rings we were wearing and made good recommendations for replacement of one of the missing stones. I really appreciated his honesty and expertise and would recommend this establishment to anyone who has fine or sentimental jewelry that needs to be refurbished.
Admin:
Thank you so much for posting your comment.  You really appreciate your grandmother\'s ring and we were happy to replace the stone on this valuable piece of jewelry.

You are ALWAYS welcome to have your jewelry cleaned. We enjoy you and love our conversations.

Thank you again!
March 29th 2013 7:58pm
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Trevor And Jean Giesbrecht (US) says...
It has been almost 10 years since I went with my husband to go diamond shopping at The Diamond Specialists and I still remember how knowledgeable, professional, personable, and friendly Russell and his staff were. Russell educated us on diamonds and let us look at some through the microscope. It was a good test to see if we were actually paying attention Russell guided us in making our decision on what type of diamond to choose according to what we wanted and what we had learned. The end result Read More
Admin:
Hi Jean!
Thank you for your wonderful post! I appreciate that you took the time to do this.
You made a good point about being able to make a real choice on your diamond after fully understanding how they are graded and valued.

Have you been coming in for your free cleaning and annual check-ups?  Please visit us whenever you are at Kahala Mall.  We love seeing ole customers and your ring will look brand new when you leave.  See you soon?
Russ


March 28th 2013 5:28pm
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Anthony Kawena (Japan, Japan) says...
After reading some of the previous reviews for Diamond Specialist, seems as though everyone is in agreement with the thoroughness of Russell and his staffs personalized diamond education. But, I think the greatest thing I love about them is there honesty and integrity. Nowadays, it is hard to trust people. The money we earn is very precious and buying a diamond is a large investment. With Diamond Specialist, buying from them is like buying from a family member. 100% you don\'t have to worry. Read More
Admin:
Thank you Kawena for your great review.  We always enjoy working with you and Elisa whenever you come in to the shop.

Remember to come in for cleaning and chatting whenever you are here.

Russ
March 26th 2013 3:34pm
Laurie & Mark (US) says...
Thank you so much for being such great people to work with. We really love all our rings we have and I can't wait to design something else one day. Thank you again, we appreciate your kindness and hard work- (Laurie) Thank you so much for Your help and keeping surprises. Truly appreciate your insight and educating us on diamonds and cleaning Laurie's dirty ring. I will certainly recommend you to others about your exceptional service and great staff. (Mark)
April 28th 2012 12:00am
Lance Hodges and Emily Jarmon (US) says...
Thank you so much for helping us find the perfect engagement ring! Your unique and thorough diamond education is outstanding. Not only did you introduce us to the most amazing princess cut diamonds by FireMark™, you also made our diamond shopping experience both positive and memorable. The FireMark™ cut is clearly superior when compared to the other stones we looked at during our search for the perfect stone. Russell especially came highly recommended to us by friends and we continue to Read More
August 19th 2009 12:00am
Scott Higashi & Aimee Miyashiro (US) says...
Thanks Russell, for showing me the FireMark™ Princess Diamond. I was looking for that perfect princess cut diamond engagement ring that Aimee always wanted. After looking at the FireMark™, no other princess cut diamond compares. I was blown away by how beautiful and bright the diamond looked under any light. If anyone is looking for a princess cut diamond, I would highly recommend the FireMark™ diamonds for its brilliance and sparkle. You won't be disappointed.
July 8th 2009 12:00am
Denise Ng & Jerry Moana (US) says...
I think I am absolutely IN LOVE with my new engagement ring! My fiance chose the Firemark Princess Cut diamond, and I couldn't be happier with his choice. In any place, at any angle, the diamond catches light and emits a beautiful sparkle, and I can't take my eyes away from it! Even when my fiance proposed, it was at night on the beach, and I was still able to see the scintillation from the ring! It is very symmetrical, and I never see flaws/smudges from inside the diamond. I've even received Read More
June 24th 2009 12:00am
Jaynel Oshiro (US) says...
I absolutely LOVE my FireMark™ diamond. I've always liked Princess cut diamonds but my fiance didn't like them because they never look as good as ideal cut round diamonds. So we went shopping looking only for rounds. I saw that the FireMark™ was a new cut so we decided to give it a shot...I still thought I would end up with an ideal round. As soon as we saw the FireMark™ we were shocked and both knew that was the one to get. In fact my fiance bought it as soon as we saw how beautiful Read More
May 18th 2009 12:00am
CJ Buenconsejo (US) says...
Out of the many diamond companies that I shopped at, The Diamond Specialists is the only place that gave me the confidence I needed in Making a purchase that I would never forget. Russell's system, which consists of in-depth education, hands on experience, top notch service and access to hundreds of thousands of dollars in diamonds, is priceless. Russell is the only person who took time to educate me about diamond specifications without pressuring me to buy. I would recommend the diamond Read More
April 20th 2009 12:00am
Ian Takashiba (US) says...
I would like to personally thank Russell and his entire staff at The Diamond Specialists for helping me select a diamond engagement ring that my fiancé truly loves. And not only that, she has actually received numerous compliments from complete strangers! To anyone looking for an engagement ring, don't waste your time with other shops. It doesn't matter if they have fancy commercials or showrooms. I can guarantee that no one else will provide the same level of service and quality as Read More
April 1st 2009 12:00am
Marisa Sakoeki and Grant Toyooka (US) says...
The Diamond Specialists make the entire wedding ring experience pleasurable and memorable. During a time that is potentially stressful and intimidating, Russell and company provide comfort and piece of mind. From the initial meeting, where a thorough education of diamonds is provided, through the process of getting the completed ring, they cater to the customer's every need. By building rapport and getting to know the customer, they help keep ideas reasonable and within the customer's means Read More
March 30th 2009 12:00am
Ray (US) says...
We went in looking for a ring and came out with an education and the ring of our dreams. We were surprised when although "just browsing" Russell sat us down and took the time to educate us on what to look for when purchasing a diamond. He didn't merely hand us a brochure as the others had done but gave us actual hands-on training. This was not only educational but fun as well and made the whole experience of purchasing a wedding ring an enjoyable experience rather than a stressful one. No one Read More
March 23rd 2009 12:00am
Steven Kalani (US) says...
We met Russell and the Diamond Specialists staff at the very first wedding expo we attended. We didn't know much about diamonds but decided to attend his diamond education session. It was the best decision we ever made. Russell patiently explained the 4 C's of what to look for in a diamond. I ended up buying a beautiful custom made diamond ring for my fiancée Kara. We were so impressed that we also bought my ring there as well. We went in and explained what kind of wedding ring I wanted. Read More
March 16th 2009 12:00am
Matthew Dasalla (US) says...
The Diamond Specialist without a doubt is the best place to find the ring or diamond you have been looking for. With Russell you will know exactly what you are getting and paying for and what makes your diamond unique, instead of those other shops where you cross your fingers and take their word for it. Every shop I went to gave me the same talk and same prices, which all seemed good at the time, until I went to The Diamond Specialists. From the first time we shook hands, till now we appreciate Read More
March 15th 2009 12:00am
Darell Castro (US) says...
My search for the perfect engagement ring started before I even stepped into a showroom. I searched the web. Looked at all the sites. Read up on all the information I could. Feeling confident, I visited a number of popular diamond retailers here in Hawaii. Their showrooms were large, with display cases full of diamond rings. I sat down with numerous sales persons eager to show me diamond after diamond. After a few stores it all became quite confusing and overwhelming. After a few weeks of Read More
March 10th 2009 12:00am
Guy Takamura (US) says...
Dear Russell, Thank you for making my search for an engagement ring one that I won't ever forget. It started out as a scary venture and I was truly "clueless" as to where to begin and what was involved in selecting a diamond. Being referred by a friend, I had my skepticisms about sales pitches, inflated pricing, and everything else that goes along with such a big purchase. The time that you took to sit down and educate me on what to look for in the selection process and answering all of Read More
March 9th 2009 12:00am
Jan (US) says...
The Diamond Specialists helped me to fulfill my dream of owning a beautiful super ideal diamond pendant. Russ took such patience in explaining the nuances of this precious stone that its value has even more significance for me. They intently listened to what I was looking for and offered several options in a timely manner before I decided on "the one". In these economic times, The Diamond Specialists, demonstrated that they are able to work within a customer's parameters without Read More
March 7th 2009 12:00am
Nichole Banquil & Kevin Nakamichi (Honolulu, US) says...
Russell and the team at The Diamond Specialists provided an honest and excellent quality of service and delivered a most exquisite product. Their dedication to providing the best product for best price - they will always have my highest recommendation to my friends and family. For about a year, my fiancé and I shopped in Honolulu, Vegas and Colorado looking for the perfect ring; we just weren't satisfied. The Diamond Specialists came highly recommended by several of my friends, so we Read More
February 18th 2009 12:00am
Leigh & Wendy Wagai (US) says...
Russell and The Diamond Specialists Team We would like to express our deepest gratitude for your outstanding professionalism and customer service. Our rings came out better than we could have ever imagined. Once again, thank you for everything.
October 28th 2008 12:00am
Donna & Rob (Oak Park Hts., US) says...
Russell Oshita our Favorite Diamond Specialists: Thank you for checking and cleaning my rings. I love my new set of rings! Thanks for the heart & arrows earrings - what a perfect gift during our anniv. & birthdays. They are beautiful!
October 22nd 2008 12:00am
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